Shinjiru Hosting: Krisis server FreeWEBcomic
Baru-baru nie, server freeWEBcomic telah diserang DDOS sekali lagi. Serangan kali ini akan kritikal sehingga pihak hosting mengambil masa 4 hari untuk menyelesaikan masalah tersebut. Kami agak terkilan dengan kelewatan pihak hosting untuk memulihkan server kami kerana gangguan tersebut turut menganggu tupaitv.com, perniagaan studio maya videografi yang bergantung 100% kepada online marketing.
Beberapa siri aduan telah diajukan kepada pihak hosting ketika itu. Sehinggalah ke perbincangan melalui facebook. Pada 15 Ogos 2011, server telah dipulihkan. Walaubagaimanapun, entri2/posting2 terkini pada bulan Ogos di dalam freeWEBcomic dan tupaiTV telah hilang. Kepada semua para pembaca dan penyumbang karya di sini, kesulitan amat dikesali.
Petikan daripada facebook;
14 Ogos 2011
Shinjiru Hosting:
Hi Azhar,
We are really sorry for the inconvenience caused. Is it possible for us to get your domain that is affected as well as your phone number?
I will contact you directly upon checking.
Thank you.
Mior Azhar:
Dear Sir,
Kindly rectify our server freewebcomic.com & tupaitv.com. It has been down for 3 days.
Shinjiru Hosting
Thanks for the domain name given. I will get back to you in 15 minutes.
Mior Azhar:
019 6041070
Shinjiru Hosting:
Hi, I’ve checked with support, the restoration of service is most probably will be completed by tomorrow morning.
Meanwhile, we will contact you soon.
Mior Azhar:
please, our small business & branding is affecting…. i hope to have a special discount rate for the next renewal of hosting service on october
3 days since i’d lodged the complaint… still not resolve yet
Shinjiru Hosting:
Hi Azhar, we understand that this is affected your business & branding. Our team will update you once the restoration is complete. We are terribly sorry for the inconvenience caused.
We are actually migrating all data from old server to a new server because the old server is having numerous issues. Therefore, setting up a new server will most probably solve all the downtime issues.
We hope that you understand our current situation and this move of upgrading our server to a new one is to avoid future problems and anymore downtime faced by our customers.
Lastly, I will provide you with free extension of our hosting service at the expense of my own paycheck. I will confirm with you via phone after the restoration has been completed.
Thank you for your kind patience.
Shinjiru Hosting:
Dear Azhar,
Your site is up. We would want to call you but it’s late 11pm now. Once again, we would like to say sorry for the inconvenience caused.
We will update you on the reimbursement on the downtime after this case has been resolved.
Thank you.
15 Ogos 2011
Mior Azhar:
hi, i still cannot access both of the website. kindly rectify.
Mior Azhar:
what happen?
Shinjiru Hosting:
Hi Azhar, it was our service was terminated prematurely, it has been restored thereafter.
Sorry for the problem caused.
Shinjiru Hosting:
Hi, your site has been synced with the latest data.
lama saya tak menyinggah ke sini..
simpati dengan apa yang berlaku..
nak faham lebih2 pasal ni. memang saya tak berapa nak fahamlah.. hehehe..
apa2 semoga maju jaya freewebcomic.. =]
service sucks!!